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Order and delivery

  • Can I order as a private person?
    • This is possible. We deliver to both professional and private users.
  • how can I order a product?
    • You can order a product by clicking on the blue button that says 'Order'. You will be redirected to the shopping cart, where you can finish your order. 
  • What company handles deliveries?
    • Our deliveries are handled by either DHL or UPS
  • what happens when I am not home when my product is delivered?
    • The package will be delivered at another moment. You can contact UPS or DHL for more information. 
  • In what countries do you deliver?
    • We deliver in a various number of countries. Make your selection in the shopping cart when filling in your details.
  • What is the delivery time of my package?
    • Normally we have a delivery time of 2 to 4 workingdays. Deliveries can take longer if products are not in stock. 
  • Is track&trace possible?
    • Unfortunately this is not possible
  • Can I decide when I want my order to be delivered?
    • Unfortunately this is not possible
  • Is it possible to let deliveries be made to a postbox address?
    • Unfortunately this is not possible

Do you have a question that is not listed above? Please be sure to send an e-mail to Our aim is to answer (on working days) within 24 hours. 

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Dear Customer,
Due to our Summer holidays CarbonWebShop is closed
from 25th July until 11th August.
During this periode we cannot deliver products.
Order will be shipped in the week of 12th August (Week 32).
We trust on your understanding.