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Order and delivery

  • Can I order as a private person?
    • This is possible. We deliver to both professional and private users.
  • how can I order a product?
    • You can order a product by clicking on the blue button that says 'Order'. You will be redirected to the shopping cart, where you can finish your order. 
  • What company handles deliveries?
    • Our deliveries are handled by either DHL or UPS
       
  • what happens when I am not home when my product is delivered?
    • The package will be delivered at another moment. You can contact UPS or DHL for more information. 
       
  • In what countries do you deliver?
    • We deliver in a various number of countries. Make your selection in the shopping cart when filling in your details.
  • What is the delivery time of my package?
    • Normally we have a delivery time of 2 to 4 workingdays. Deliveries can take longer if products are not in stock. 
       
  • Is track&trace possible?
    • Unfortunately this is not possible
       
  • Can I decide when I want my order to be delivered?
    • Unfortunately this is not possible
  • Is it possible to let deliveries be made to a postbox address?
    • Unfortunately this is not possible


Do you have a question that is not listed above? Please be sure to send an e-mail to info@carbonwebshop.nl. Our aim is to answer (on working days) within 24 hours. 


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