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 Help with your order.
 
All prices include 21% VAT.

You can place an item in your shopping cart by pressing the "Order" button. If you wish to order several items, you can do this by entering the desired amount in the field (next to the order button).
After placing the item in your shopping cart, you may continue shopping or complete your order. To complete the order, go to the shopping cart and click on the 'Order' button. You are then asked to fill in your details, so we will know where to send the order to. If this is your first time placing an order, you will need to create an account. If you have one already, please log in to retrieve your data.

ORDER STATUS
After ordering the product, you will receive a confirmation e-mail. To view the current order status, to change your details, or to view previous orders, please go to "Login".
 
If you cannot find what you are looking for, please contact us by e-mail:
E: info@carbonwebshop.nl and we will provide you with customized solutions.
Your quote and/or order will be elaborated for you in detail.

TERMS AND CONDITIONS
The terms and conditions apply to all products delivered by Carbonwebshop.nl. Please read through the terms and conditions before placing an order. They will also be attached to the confirmation e-mail.
Click here to download the Terms and Conditions for consumers.

PAYMENT
You can pay with credit card.
 
Your payments are carried out by a certified company, thus protecting your privacy. We want you to have a safe and happy shopping experience. This is why we only use the most up-to-date and reliable payment systems available on the internet.
 
Please choose one of these payment methods. You can use PayPal, MasterCard, Maestro and Visa. If you click on one of the direct payment methods, you will be redirected to the online checkout. You may enter your details here and the order will be completed.

Credit card: Visa / MasterCard / Maestro
If you pay by credit card, the amount will be collected from your credit card account within seconds. If you choose to pay by credit card, you will be asked to enter several details: credit card number, name and expiry date. This will be done after you confirm your order in step 4 of the ordering process. Your order will be processed immediately after approval of your information. Our payments are processed by a certified company, so your privacy is guaranteed.

Carbonwebshop
Bank account.: NL20ABNA0247794848

WARRANTY
Carbonwebshop is the address for all your orders.
At Carbonwebshop, you can be assured that all components are of the highest quality. In addition, our specialists provide an outstanding service.
Conditions:
 
The warranty is valid from the date of purchase. Your invoice is also your warranty. In case of warranty, the product will be replaced within 3 days, if in stock. If out of stock, it will be replaced within 14 days. The warranty does not affect the legal rights of the customer. For all items that you purchase from us, the legal rights applies. Legal warranty means that a product is or should do what consumers can expect in all reasonableness of the products expectation.

COMPLAINTS
If you would like to make a complaint concerning a product or service, please send us an e-mail. On working days, we will respond by e-mail within 24 hours upon receiving your complaint.  We, of course, will do our utmost to satisfy you and to deliver high quality products.
If a complaint takes more time to process than expected, within 14 days the customer will receive an acknowledgment with an indication of when they can expect a more detailed reply. 

RIGHT OF WITHDRAWAL AND RETURNS
When purchasing products, as a customer, you have the option to terminate the agreement without any explicit reasons within 14 days. This period commences on the day you receive the product. You can let us know your decision to cancel the order by email, telephone or by returning the package.
You may download a withdrawal form to return your products. Click here to go to the return form. After your notification, you will have 14 days to return the products to Carbonwebshop.nl.
 
During this period you should handle the product and packaging with care. You only may unpack the product or use it if this is necessary to assess whether you wish to keep the product. If you would like to use your right of withdrawal, you should return the product and all accessories - if reasonably possible - in its original condition and packaging to Carbonwebshop.nl.
If you use your right of withdrawal, you shall bear only the costs of returning the products. If you already made a payment, Carbonwebshop.nl will full refund this including cost for the first shipment, as soon as possible, but no later than 14 days after receiving the return and cancellation. We may charge costs in case of damage and or use of the products.

DELIVERY
We ship our products with UPS immediately after your order is completed. If the products are in stock, you will receive your order within 3 working days. If they are not in stock, this will be indicated during the process of ordering. We will inform you of the expected delivery time of your ordered product within three days.
 
UPS will make three attempts to deliver the shipment (not on Saturdays, Sundays or on holidays.) If you are not present during these three attempts, UPS will keep the shipment at a local UPS location for 5 days, where you may pick up your order.


SHIPPING COSTS

These costs are added to your order in your shopping cart when you place the order.
If you cannot find what you are looking for, please contact us by email at info@carbonwebshop.nl, and we will provide you with customized solutions. Your quote and/or order will be elaborated for you in detail.
Download here an overview of the transport costs for your country

SERVICE
For Carbonwebshop providing you with a good service is a must.
Carbonwebshop.nl works with a team of specialists with extensive experience and knowledge in the industry. We know what we are talking about and we are ready to help you find your required product.

PRIVACY
We respect the privacy of all users of our website and we guarantee that all personal information you provide us with, will be treated as confidentially as possible. We use your information to process orders as quickly and easily as possible. We will use this information only with your permission. We will not sell your personal information to third parties and will only provide third parties involved in processing your order with your information. As a customer you also have the right to access and correct the personal data registered with us.

We use personal information to deliver the following services: If you place an order, we need your name, address, email address and payment information to process your order. To make shopping with us as pleasant as possible, we store your personal information and details concerning your order.
With your permission we use your information to inform you about the development of the website and about special offers and promotions. If you no longer wish to receive this information, you can simply unsubscribe via a link in the newsletter, or by sending us an email. Information about the use of our website and the feedback we receive from our visitors helps us to further develop and improve our website. All (personal) data you provide us with, runs through a secured connection.
 
COOKIES
Cookies are small pieces of information that your browser stores on your computer. We use these cookies to recognize you on your next visit. Thus, for instance, we can remind you of what products you looked at when you previously visited the site.
If you have any questions about our privacy policy, please send us an email, we are happy to help.
 
DISCLAIMER
The website and all its parts, with the exception of any (hyper) links, are owned by Carbonwebshop.
It is not allowed to publish, save, or copy the website or parts of it, without the express written permission from Carbonwebshop.nl.
This permission is not required for personal, non-commercial use. Although Carbonwebshop compiles the website with great care, Carbonwebshop cannot be held responsible for any obvious misprints or typographical errors. All information on this website is compiled by Carbonwebshop with constant care and attention.
The information on this website is updated and / or modified regularly.
Carbonwebshop reserves the right to make any changes with immediate effect and without any prior notification.
This site uses cookies to keep statistics , we do not store any personal information.

Dear Customer,
Due to our Summer holidays CarbonWebShop is closed
from 25th July until 11th August.
During this periode we cannot deliver products.
Order will be shipped in the week of 12th August (Week 32).
We trust on your understanding.
HAPPY HOLIDAYS.