Returns and Refunds

  • Can I cancel an order?

    Once an order is placed, we will start with the order picking process. This means that the order cannot be cancelled anymore. You can always send back your order.

  • How can I return one or multiple products?

    If you would like to return a product, please send it back to us within 14 days. You need to fill in (and sign) the Refund document (download below) and include it with your returned package.

  • Do I have to pay for a return shipment?

    If you return (a part of) your order, you have to pay the transport costs, as mentioned in our Terms and Conditions.

  • Can I return custom-made products?

    Unfortunately, you can't return custom-made products.

  • I received a damaged product, what can I do?

    Please contact us via

  • I am not satisfied with a product, what can I do?

    Please contact us via

  • What is the return deadline of a product?

    Unadjusted products can be send back within 14 days.